Definitions
For the purposes of this Disclaimer:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to JEEANN VECTRO SDN. BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the JEEANN VECTRO SDN. BHD., accessible from jeeannvectro.com
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
JEEANN VECTRO SDN. BHD. currently provides shipping services within Malaysia only.
At this time, we do not offer international shipping services. Orders placed with delivery addresses outside Malaysia may not be processed.
Shipping Fees
We are pleased to provide free shipping for all eligible orders within Malaysia.
No additional shipping charges will be applied during checkout unless otherwise stated on the website.
Processing Time
Orders are processed after payment confirmation and verification.
Our team aims to prepare and process orders as efficiently as possible to ensure a smooth delivery experience for customers.
Processing times may vary during weekends, public holidays, promotional periods, or high order volumes.
Delivery Time
Estimated delivery time is within 7 business days depending on the delivery location and order processing conditions.
Delivery timelines are estimates only and may vary due to courier operations, weather conditions, logistics delays, or other unforeseen circumstances.
We appreciate customers’ patience and understanding should any unexpected delays occur.
Delivery Availability
Deliveries are available throughout Malaysia, subject to courier service coverage and accessibility.
Customers are responsible for providing complete and accurate shipping information during the checkout process to avoid delays or delivery issues.
Overnight Delivery
At this time, overnight delivery or same-day delivery services are not available.
All orders will follow our standard shipping process and estimated delivery timeframe.
Order Tracking
Where applicable, customers may receive shipping or tracking information once the order has been processed and shipped.
Tracking availability may vary depending on the courier service used.
Failed Delivery Attempts
If delivery is unsuccessful due to incorrect shipping details, recipient unavailability, or other delivery-related issues, additional processing time may be required to arrange redelivery.
Customers are encouraged to ensure all shipping information provided is accurate and complete before confirming an order.
Damaged or Missing Items
Customers should inspect their orders upon delivery and contact us promptly if any item is missing, damaged, or incorrect.
We will review the issue and provide assistance where appropriate.
Changes to Shipping Policy
JEEANN VECTRO SDN. BHD. reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice.
Any updates will become effective immediately once published on the website.