Return Eligibility
Customers may request a return within 30 days from the date the order is received.
To be eligible for a return, the item should be unused, in good condition, and returned with its original packaging and accessories where applicable. Products returned should not show signs of excessive use, physical damage, or misuse.
We reserve the right to inspect returned items before approving any refund or exchange request.
Refund Process
Once the returned item is received and inspected, we will notify the customer regarding the approval status of the refund request.
If approved, the refund will be processed through the original payment method used during the purchase. Processing time may vary depending on the payment provider or financial institution.
Refunds are only applicable to eligible returned products that meet the conditions stated in this policy.
Exchanges
Customers may request an exchange for eligible products within the 30-day return period, subject to product availability.
If the requested replacement item is unavailable, customers may choose an alternative product or request a refund where applicable.
Order Cancellation Policy
Customers may request to cancel an order within 12 hours of placing the order.
Cancellation requests submitted within the allowed timeframe will be reviewed and processed accordingly. Once the cancellation request is approved, the payment will be refunded through the original payment method.
Customers are encouraged to contact us as soon as possible if they wish to cancel an order.
Damaged or Incorrect Items
If customers receive damaged, defective, or incorrect items, they should contact us promptly with relevant order details and supporting information.
We will review the issue and work towards providing an appropriate solution, including replacement, exchange, or refund where applicable.
Return Procedure
To initiate a return or refund request, customers are required to contact our support team through email with their order information and reason for the request.
Our team will provide further instructions regarding the return process and assist customers throughout the procedure.
Changes to This Policy
JEEANN VECTRO SDN. BHD. reserves the right to modify, update, or revise this Refund & Returns Policy at any time without prior notice. Any changes will become effective immediately once published on the website.